| General
Information
The Zumbro Independent
Passenger Service (ZIPS) is a door-to-door transportation system
for persons who cannot use Rochester City Lines' bus service due
to a disability. All ZIPS vehicles are wheelchair accessible. The
service is administered by the Rochester Department of Public Works.
A private company under contract to the city provides operation
of the service, including dispatching and drivers and maintenance.
How to Apply
You must submit an application and be approved before you can use
ZIPS. Applications are available by mail, by calling (507) 328-2439,
Fax (507) 328-2401, or TDD (507) 328-2900.
Service
Area
Includes the City of Rochester and four surrounding townships of
Cascade, Haverhill, Marion, and Rochester.
Operating
Hours
Weekdays
& Evenings 5:30am to 10:00pm
Saturdays 7:00am to 7:00pm
No Sunday or Holiday Service
Fares
Local, State, and Federal, tax revenues subsidize fares.
Fare:
5 Rides for $12.50 (Current Rate)
Fare:
5 Rides for $15.00 (New Rate Beginning September 2, 2008)
Tickets are purchased
from the driver.
Reservations
Reservations are made by calling (507)
288-8404. Riders are scheduled on a first come first
served basis. You should call at least one day in advance. When
you call be prepared to tell the dispatcher the time you want to
be picked up, desired arrival time, and if you'll need a return
ride. You should be ready for your pick up at least ten (10) minutes
before the reservation time.
Cancellation
Cancellation of service must be made one (1) hour before your scheduled
pick up time. A continual pattern of "no-Shows" may result
in suspension of service. A charge of $5.00 is charged for a "No-Show"
when ZIPS uses a taxi or Carevan.
Companions / Attendants
You may have one (1) companion ride with you. The driver will punch
your ticket an additional time for companions. Personal Care Attendants
(PCA's) travel at no extra charge. Free travel for PCA's must be
requested in writing prior to riding.
Comments,
Complaints, and Suggestions
Comments, complaints, and suggestions should be directed to:
Department of Public
Works
ZIPS Program
201 4th Street SE
City Hall Room 108
Rochester, MN 55904
Telephone (507) 328-2439
E-mail: sretzlaff@rochestermn.gov |
